Privacy Policy

1. Data Controller

CCcam.club
Europe-based CCCam service provider
Email: privacy@cccam.club
Data Protection Officer: dpo@cccam.club

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account Information: Name, email address, username
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Technical Information: IP address, device information, browser type
• Usage Data: Service usage patterns, connection logs, error reports
• Communication Data: Support tickets, chat logs, feedback

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

• IP addresses and geolocation data for service optimization and security
• Device and browser information for compatibility and troubleshooting
• Service usage statistics and performance metrics
• Cookies and similar technologies (see our Cookie Policy for details)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To provide the CCCam service you requested
• Legitimate Interest: To improve our services, ensure security, and communicate with you
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have explicitly agreed to certain processing activities

4. How We Use Your Information

4.1 Service Provision

• Create and manage your account
• Provide CCCam server access and technical support
• Process payments and manage subscriptions
• Send service-related notifications and updates

4.2 Security and Compliance

• Monitor for fraudulent activity and security threats
• Ensure compliance with legal and regulatory requirements
• Prevent unauthorized access to our systems
• Maintain service availability and performance

4.3 Communication

• Respond to customer support inquiries
• Send important service announcements
• Provide billing and account information
• Send marketing communications (with your consent)

4.4 Service Improvement

• Analyze usage patterns to improve service quality
• Develop new features and optimize performance
• Conduct research and statistical analysis

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We share necessary information with trusted third-party service providers who assist in operating our business, such as payment processors, hosting providers, and customer support platforms. These providers are bound by strict confidentiality agreements and data protection obligations.

5.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation. This includes responding to legal process, protecting our rights, or ensuring public safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5.4 With Your Consent

We may share information with your explicit consent for specific purposes you have approved.

6. International Data Transfers

Our servers are located in the European Union. If your data is processed outside the EU/EEA, we ensure adequate protection through standard contractual clauses or other approved safeguards in compliance with GDPR Article 46.

7. Data Retention

We retain your personal data for the following periods:

• Account Data: For the duration of your account plus 3 years after closure
• Payment Information: As required for tax and accounting purposes (7 years)
• Communication Records: 2 years after the last interaction
• Technical Logs: 90 days for security and troubleshooting purposes

Data may be retained longer if required by law or for legitimate business purposes.

8. Your GDPR Rights

8.1 Exercising Your Rights

To exercise any of these rights, contact us at privacy@cccam.club or dpo@cccam.club. We will respond to your request within 30 days as required by GDPR.

8.2 Identity Verification

For security purposes, we may need to verify your identity before processing certain requests. We will inform you of any verification requirements.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze service usage. For detailed information about our cookie practices, please see our Cookie Policy.

10. Data Security

We implement comprehensive security measures to protect your personal data:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure with regular security audits
• Access controls and authentication requirements
• Regular security training for our staff
• Incident response procedures for data breaches

11. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our website at least 30 days before they become effective.

13. Contact Us